Return Policy
, by My Store Admin, 3 min reading time
Return, Refund & Replacement Policy
Last updated: 12 October 2026
At AromaFragrances.in, we take pride in providing quality fragrances, essential oils and aroma products. If you experience an issue with your order, we are here to help.
Please read our policy carefully before placing an order.
1. Return Eligibility
Due to the nature of fragrance and personal-care ingredients, returns are accepted only under the following circumstances:
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You received a damaged or leaking product.
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You received the wrong product or a product different from what you ordered.
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Your order arrived with missing items.
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The product has a verified quality issue.
For hygiene, safety and product-integrity reasons, we generally do not accept returns for a change of mind, incorrect product selection by the customer, dislike of the fragrance, or products that have been opened, used, tampered with or partially consumed.
Any return remains subject to applicable consumer protection laws.
2. Reporting a Damaged, Incorrect or Missing Product
Please contact our customer support team within 48 hours of delivery if your order is damaged, leaking, incorrect or incomplete.
To help us resolve your issue, please provide:
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Your order number.
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Clear photographs or a video showing the product and the issue.
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Photographs of the outer packaging and shipping label, where relevant.
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A brief description of the problem.
Please retain the original packaging until the issue has been resolved. We may request additional information to assess your claim.
3. Refunds
If your claim is approved, we may offer a refund, replacement or another appropriate resolution, depending on the circumstances and applicable law.
Approved refunds will generally be processed to the original payment method. The time taken for the amount to reflect in your account may depend on your bank, payment provider or payment method.
Shipping charges, including return shipping charges, will be handled in accordance with applicable law and the circumstances of the claim.
4. Replacements
Where appropriate and subject to product availability, we may arrange a replacement for a damaged, defective, incorrect or missing product.
If a replacement is unavailable, we will discuss an appropriate alternative resolution with you.
Please do not ship any product back without contacting us and receiving return instructions.
5. Non-Returnable Products
Unless required by applicable law or approved by our support team, the following are not eligible for return due to a change of mind:
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Opened or used perfumes and fragrance oils.
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Opened essential oils, carrier oils, seed oils and floral oils.
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Products with broken seals or damaged packaging caused after delivery.
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Products purchased with an incorrect fragrance, variant, size or quantity selected by the customer.
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Products supplied as free samples or complimentary items, except where a remedy is required by law.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, packed or dispatched may not be eligible for cancellation. If cancellation is accepted, any applicable refund will be processed in accordance with our cancellation terms and applicable law.
7. Incorrect Delivery Address or Failed Delivery
Customers are responsible for providing an accurate and complete shipping address and contact number.
If a shipment is returned due to an incorrect address, repeated failed delivery attempts or failure to collect the parcel, please contact us. Any re-shipping charges or refund adjustments will be assessed fairly and in accordance with applicable law.
8. How to Request a Return or Refund
To report an issue with your order, please contact us using the contact details published on our website.
Please include your order number and relevant photographs so our team can assist you efficiently.
We aim to respond as soon as reasonably possible and will communicate the next steps once your request has been reviewed.
9. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.
10. Contact Us
AromaFragrances.in
Website: https://aromafragrances.in/
For return, refund or replacement enquiries, please use